We create personalized software solutions for the effective management and automation of business processes
We develop a system introduction plan
We implement automation of routine processes
We prepare detailed documentation and conduct staff training
We integrate services and highly specialized software
What is CRM?
CRM (Customer Relations Management) system - is a program for planning, organizing, and monitoring the relationship between the business and the client. Depending on the objectives CRM systems can be divided into operational, analytical and collaborative.
Analytical CRM. Data collecting and storing system that provides an ability to work with customer data, analyze it and generate complex reports not only about customers but also in regards to employees and structural divisions of the company.
Collaborative CRM. Software products with options for data storing, processing, and analysis that incorporates two-way interaction with employees, customers or contractors. When ordering custom CRM development services, you’ll get a full-fledged solution with capabilities your company needs to conduct data operations and analyze them, as well as keep records and manage tasks.
What Tasks Does the Customer Relationship Management System Solve?
Systematization of a single customer base
Tracking relationships with each client
Collecting sales information
Monitoring employee performance
Simplification of interaction between individual employees and structural divisions of the company
Reduce transaction costs through automation
Optimization and scaling of processes based on data analysis
Programmers
Programmers, experts in software development using one or several popular PHP-frameworks.
Project Manager
A Project Manager who works only with you, on one project
Designers
Designers with UX/UI experience, good taste, and understanding of current trends.
Manual QA Testing
Manual QA Testing Engineer simulates user behavior and conducts testing based on that behavioral patterns.
DevOps
DevOps is an engineer managing the server part of the site (as well as server support). He oversees the code release from development to the distribution phase.
A team is formed for each project based on the amount of work, described in the technical task (TT). To comprise a TT, a project manager (PM) studies the problems that will be solved with a CRM system. To do that PM interviews the customer or his representative. The finished document is agreed upon simultaneously with the contract signing.
Working on the CRM system layout, the designer takes into account the habits of those who will work with it. He thinks out the simplest approach that will allow you to seamlessly integrate the program into your usual business. At different stages of this process, the PM approves plans, prototypes, and mockups.
A team of web developers implements the planned functions using a suitable framework, which capabilities meet the needs of the customer. Not only the system operation mechanism is being worked out, but also the issues of its security, hacking protection, and flexibility for further extension.
QA-engineer develops individual testing systems to examine user interaction with the product. Each detected error is immediately corrected by the developer so that at the time of launch everything works properly.
We provide custom CRM development services based on a detailed analysis of business and it’s needs. This is the only way you can get the real result from the reorganization of the sales management process.
A system adapted for real-life processes will give you the information about customers, their interaction with the company, and the managers' efficiency. For employees, CRM is a useful automation tool for simplifying unimportant tasks in order to focus on sales.
For Logistics CRM Simplifies Control And Document Creation
Freight orders for cargo transportation are coming from different channels into a single software package. Such a system has dashboards to create and control complex freight shipments excluding unprofitable trips of vehicles without load. Calculating modules eliminate the need to count every order manually, and the accompanying documents for the cargo are generated and sent for printing in a few clicks. Applications for drivers, loading operators, and customers are connected to the program using an external API. The manager can process more freight applications in a shorter time. Thus the client doesn’t have to wait. There is no unnecessary paperwork, filling out forms, and a tracking option is also available to monitor the location of the cargo in real-time. Which increases customer loyalty and proves your platform trustworthy.
For Retail CRM Organizes Collaboration With Contractors
When you constantly making purchases it is essential that you do not overpay for wholesale or goods with insufficient quality. With personalized CRM the procurement department employees will be able to create orders in a semi-automatic mode having a clear picture of the stock at warehouses and retail outlets. The system provides a database of regular customers with features for a complex discount policy and personal offers. The marketing department can also use data for planning promo campaigns, work on image and brand management, change the item range for buyers' needs. CEOs and Lead Management have access to the status of the whole network or a particular store, check the best-selling products and get other data in real-time.
For Clinics CRM Improves Patient Care
At the start of the day, the clinic administrator can assess how full is the doctors' schedule based on the number of online appointments. The schedule of appointments, vacations, personal files, and the patients' test results can be found and managed in seconds. Any medical document can be printed out in a few clicks, there is no need to fill in anything manually. Patients have access to a personal account (dashboard) for non-urgent remote consultations, checking the test results and monitoring a schedule of regular visits to specialized doctors. The system allows to track and record everything - from patients to drugs. Clinic management is able to monitor the doctors' workload, the medical supplies turnover. CRM can also provide data for marketing research and scaling.
Angular JS
Django
Laravel
mongoDB
MySQL
PHP
PostgreSQL
React JS
Redis
Yii2
Node JS
Symfony
Vue JS
Transparent UI
We use the best practices of UI / UX and make your product understandable to the user and eye catchingStability
Even in conditions of gravity and high overload of servers, everything works like a charmBugless
We eliminate any bugs once and for all. Because no one likes them.Full QA cycle
Testing is the key to success, and we know this. None of our projects will be deployed without thorough testing.Efficiency
We realize all the tasks with scary precision and accurate time framesOne of a kind solution
We don't apply any two solutions twice, because we always use a unique approach, and no one would like to see the same old solution.